This Privacy Policy explains how Creative Individuals Ltd collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Creative Individuals Ltd is the data controller for personal data collected through this website. We are a video production company based in Lancashire, registered in England and Wales under company number 11284659.
Contact: hello@creativeindividuals.digital · 07736 785180
2. Data We Collect
Information you provide directly
- Name, email address, and phone number submitted via our contact or enquiry forms
- Any messages or project details you include in form submissions
Information collected automatically
- IP address and browser type
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
- Cookie identifiers (see our Cookie Policy)
We do not collect payment information directly. Any payments are handled by third-party providers with their own privacy policies.
3. How We Use Your Data
- To respond to your enquiries — when you contact us via our forms
- To improve our website — using analytics data to understand how visitors use our site
- To send marketing communications — only where you have given explicit consent or where we have a legitimate interest and you have not opted out
- To comply with legal obligations — including tax and accounting requirements
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests — responding to enquiries and improving our services
- Consent — for marketing emails and non-essential cookies
- Legal obligation — for compliance with applicable laws
5. Third Parties We Share Data With
We use the following third-party services that may process your data:
- Google Analytics (Google LLC) — website usage analytics. Data may be transferred to the US under Google's standard contractual clauses. Google Privacy Policy
- Meta Pixel (Meta Platforms, Inc.) — advertising and conversion tracking on Facebook and Instagram. Meta Privacy Policy
- Mux / Vimeo — video hosting and delivery. These services may collect viewing data. Mux Privacy Policy · Vimeo Privacy Policy
We do not sell your personal data to any third parties.
6. Data Retention
We retain personal data only for as long as necessary:
- Enquiry and contact form data: up to 2 years from last contact
- Analytics data: as per Google Analytics default retention settings (up to 26 months)
- Marketing consent records: until you withdraw consent plus 1 year
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Object to processing based on legitimate interests
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email us at hello@creativeindividuals.digital. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
We use cookies to improve your experience and analyse site usage. For full details, please see our Cookie Policy.
9. International Data Transfers
Some of our third-party providers (including Google and Meta) may transfer your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including the UK International Data Transfer Agreement (IDTA) or equivalent standard contractual clauses.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
This policy is reviewed annually and will be updated to reflect changes in law or our practices. The date at the top of this page indicates when it was last revised.
