Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Company" means Creative Individuals Ltd, registered in England and Wales (Co. No. 11284659), based in Lancashire.
• "Client" means the person, company, or organisation that engages the Company's services.
• "Project" means the video production or related services agreed between the Company and the Client.
• "Deliverables" means the final video content and associated files produced under the Project.

2. Our Services

Creative Individuals Ltd provides professional video production services including corporate and brand films, case study and testimonial videos, advertising and commercial video production, service explainer videos, and event videography. The specific scope of each Project will be agreed in writing prior to commencement.

3. Quotes and Pricing

All quotes are valid for 30 days from the date of issue unless otherwise stated. Quotes are based on the information provided by the Client at the time of enquiry. Any significant changes to the scope of work after acceptance may result in revised pricing. VAT will be charged where applicable at the current UK rate.

4. Payment Terms

• A non-refundable deposit of 50% of the total project value is required before any work commences.
• The remaining balance is due upon delivery of the final Deliverables, unless otherwise agreed in writing.
• Invoices are payable within 14 days of the invoice date.
• Late payments will incur interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• The Company reserves the right to withhold Deliverables until all outstanding payments have been received.

5. Intellectual Property

Upon receipt of full payment, the Company grants the Client a licence to use the Deliverables for the purposes agreed at the outset of the Project. Unless otherwise agreed in writing, the Company retains copyright in all raw footage and underlying creative work, and reserves the right to use Deliverables in its portfolio and marketing materials. Full copyright transfer or exclusivity may be agreed in writing and may be subject to additional fees.

6. Client Obligations

The Client agrees to provide accurate project briefs and required assets in a timely manner, ensure all necessary consents and permissions are obtained for locations, talent, and third-party content, provide a designated approver, and provide feedback within agreed timeframes. Delays caused by the Client may result in revised timelines and additional costs.

7. Revisions and Amendments

Each Project includes a set number of revision rounds as specified in the agreed proposal. Additional revisions will be charged at the Company's standard day rate. Revisions must be submitted in a single, consolidated round of feedback.

8. Cancellation and Termination

• The deposit is non-refundable in all circumstances.
• If cancellation occurs after 50% of the project work has been completed, the full project fee becomes payable.
• Any third-party costs already incurred will be charged in full.

9. Limitation of Liability

The Company's total liability shall not exceed the total fees paid for the relevant Project. The Company is not liable for any indirect, consequential, or special losses, including loss of profit, revenue, or data, nor for delays caused by circumstances beyond its reasonable control. Nothing in these Terms excludes liability for death or personal injury caused by negligence.

10. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of the Project. This obligation does not apply to information that is publicly available or required to be disclosed by law.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. These terms do not affect your statutory rights under applicable UK law, including the Consumer Rights Act 2015 where applicable.

12. Contact

For any questions regarding these Terms and Conditions: hello@creativeindividuals.digital · 07736 785180 · Creative Individuals Ltd, Lancashire, England.